Returns & Exchanges

Due to the perishable nature of our high-quality meats and seafood, we cannot accept physical returns; however, we are committed to ensuring your total satisfaction with every delivery. If your order arrives damaged or does not meet our freshness standards, please contact our support team within 7 days for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and packaging, ensuring any damage or quality concerns are visible for our quality assurance team.

• 2.
  Contact Support

  Reach out to our customer service team via email or our contact form within 7 days of delivery with your order number and photos.

• 3.
  Review Process

  Our team will review your claim and the provided documentation to determine the eligibility for a credit or refund based on our freshness guarantee.

• 4.
  Resolution

  Once approved, a refund will be issued to your original payment method or a replacement box will be scheduled for your next available delivery date.