Frequently Asked Questions
Everything you need to know about our premium meat and seafood delivery.
Where do you source your meat and seafood?
All our products are sourced exclusively from American farms and fisheries. We prioritize responsible sourcing, ensuring no added hormones or antibiotics are used in our beef, pork, or chicken.
How is my order packaged to stay fresh?
Your order is packed in an insulated box with dry ice to ensure it stays frozen during transit and arrives at your doorstep at the perfect temperature.
Can I customize the contents of my box?
Yes! You have full control over your box. Before your shipping cutoff, you can log into your account to select the specific cuts of meat and seafood you want for your next delivery.
What is your shipping policy?
We ship to the 48 contiguous United States. Once your order leaves our facility, you will receive a tracking number to monitor its progress until it reaches your home.
What if I am not satisfied with my order?
We stand behind our quality with a 100% satisfaction guarantee. If you are unhappy with any item, please contact our support team within 7 days of delivery for a refund or credit.
How do I pause or cancel my subscription?
You can pause, skip a week, or cancel your subscription at any time through your account settings. Just make sure to make changes before your weekly deadline to avoid being charged for the next box.